CUSTOMER CARE
Guaranteed Customer Satisfaction
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Free Shipping & Worry Free Delivery
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Product Quality Assurance
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Buyer Protection -
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Quality Dispute Refund
CHANGES TO YOUR ORDER;
If you need to make any changes to your order, please contact info@urbansheepdesigns.com
Changes can not be made to orders that have already been shipped.
You will receive a confirmation email containing your order shortly after your order has been placed.
This email is usually sent the same day your order has been placed.
If you do not receive an email confirmation, please contact us at :
info@urbansheepdesigns.com
Please be sure that your email address is updated and correct.
All tracking information along with details of your order will be sent to the email listed on your order.
Depending on your shipping method, your order should be received between 12 to 18 days for standard ground shipping.
Second day and overnight shipping timelines are outlined in our shipping policy.
If you still have questions please feel free to contact us.
YARN REQUIREMENTS FOR DIY PROJECTS;
Our customer care is very happy to assist you with yarn qty requirements specific to your project needs. The yarn is noted both in kg and lbs for ease of ordering. Please check our faq's section for specific yarn information regarding how much yarn is needed for various projects.
Please bear in mind that qty of yarn varies for the style of of knitting method. For example, if you are arm knitting, the stitch will be looser than traditional needles. Therefore, arm knit projects requires less yarn.
Our workshop section contains patterns and instruction videos for your information
If you have any questions - just ask
PRIVACY & SAFETY
We will only use your shipping and billing address, and contact information
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To communicate with you about your order
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To fulfill your order
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For legal reasons (like paying taxes)
WHOLESALE INQUIRIES
We do offer discounts for high volume retail or designer discounts.
Please contact us for more information
PAYMENT METHODS
Multiple Safe Payment Options
- Credit / Debit Cards
- PAYPAL
- Offline Payments