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Shopping With Us is 100% Safe and Secure- Guaranteed The purchase area of our site is 100% secure. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event it is intercepted by someone else. When you place an order with Urban Sheep Designs you are automatically connected securely to our Secure Web Server. You may receive a message from your browser depending on how it is configured.

ALLOW 3-5 days for Order Fulfilment DELIVERY TIME 10 - 21 Business Days Actual shipping time will vary by your location. The delivery time shown is a global average with North America as the shortest delivery schedule. Times are in business days - add days for weekends and holidays. NEED YOUR ORDER RUSHED? PLEASE CONTACT US FOR EXPEDITED SHIPPING CHARGES.

OUR STANDARD SHIPPING & DELIVERY IS A "FREE SERVICE" Current arrangements with our shipping partners do include tracking information on both Domestic and International shipments; this is to help esure your order was processed and confirmed for delivery. We will provide via email a tracking code to use for reference when checking the delivery date and time of your purchase. The transport carrier may vary due to location and schedule with Natonal Postal Services, Fed EX, UPS, DHL as our go to service providers, While most of our global shipments arrive in 10 to 21 business days, some may take a little longer. If it has been more than 21 business days since your order has shipped, please do let us know by messaging us with your tracking code and date of purchase. Expedited Orders - tracking code provided via eamil with progress and confirmed delivery times updated automatically **Please note*** that if it has been more than 60 days since your order was placed we will not be able to issue you a refund or send out a replacement for the order. If your order has not arrived, be sure to let us know as soon as possible!

We gladly accept returns and exchanges • Contact us within: 14 days of delivery • Ship items back within: 21 days of delivery We do not accept order cancellations - Please advise us of any problems with your order. The following items can't be returned or exchanged • Custom or personalized orders • Items on sale Conditions of return • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We strive to offer our customers the best possible buying experience - this includes: • customer service support, • mobile-friendly layout, • free shipping (including international orders!), • consistently affordable pricing, • offering superiour quality products that consistantly meet the needs and expectations of our customers. We are not perfect and there may be a situation were the product received or not received requires a solution in order to maintain our Satisfaction Guarantee Policy. We therefore require you let us know what the problem is so that we can make it right! Please send us an email and we will get back with you as soon as we can! Please contact us within 14 days of your purchase if there is a problem with your order. We are not able to issue refunds or send replacements if it has been more than 30 days since the purchase. Review our Return & Exchange Policy i(https://www.urbansheepdesigns.com/shipping-returns)n this section.

Our tough security and privacy policy keep your trusted information safe and private. Information can only be accessed by staff to assist you, access is only available to third parties if you have given written permission or is to assist in criminal investigations. Urbansheepdesigns.com is the sole owner of the information collected on this site and we guarantee that we will not sell, share, or rent your information to any outside parties.

Please do not wash merino wool projects. You can hand wash using lukewarm water and a very mild soap or Wool specific detergents. Otherwise, we strongly recommend you dry clean anything you have purchased or made with our yarn. Also, be aware that some shedding and pilling is normal at first and should significantly decrease over time. Just pull them gently side to side and they will come off. This is a natural part of the wool fibers grabbing onto each other. Part of the reason that wool can be used unspun is because the fibers cling together naturally. So, part of the joy of having the fluffy springiness is having some rebel strands that won't stay with the pack. Remember, Yarn is sheep's wool and actually behaves a lot like a sweater. If you find you have an exceptionally fluffy blanket, you can help tame the frizz by laying it out flat and picking off any big or well formed pills. Then lightly (seriously - lightly) spritz water over it. Take a piece of plastic wrap and gently rub it along the blanket, going with the fibers. once the water mist isn't visible, let it sit and dry for a little while. Then you can do the same on the reverse.

Estimating a Project - Large Knit Merino Wool Blankets / Throws Stitch size - For the Super Chunky Merino Throw Yarn stitches are about 3 inches long and 1.75 - 2 inches wide. This should be used to determine how many stitches wide your project should be. For example, if you want a throw / blanket that is 40 inches by 60 inches, we recommend 18 - 22 stitches as the number of stitches you cast on, or start with. For that same blanket, you would have approximately 20 rows. Factors that affect the number of stitches and rows; - tight stitches or loose - arm vs needle knitting Both of which require consitantcy in the knitting process and measurement checking Common Super Chunky Merino Wool Throw Projects and Yarn Weights Please know that the larger the project is, the more room there is for variation. The wool itself does knit slightly differently based on the dye that was used, so for some colors you may need more yarn to get a tight knit and still achieve the size you want. As with regular yarn, different dye lots may have different shading, so it is best to buy all that you think you will need for a project. • General Calculations: 1 sq.ft - 5.7 to 7.3 oz ( 160 to 200g) One Loop Infinity Scarf, 3 stitches wide - 250g or 0.5 - 0.75lbs Straight Scarf, 6 feet - 500g or 1lb Pet Beds - 1 to 2kg or 2 to 4lbs based on size Baby Blanket, 29x35 - 1.5kg or 3lb Lap Throw, 35x50 - 2.5 to 3kg or 5 - 6lbs Large Throw, 40x60 - 3.5 to 4.5kg or 7-9lbs Twin Bed Cover, 45x80 - 5.5 to 7kg or 11-14lbs Full Bed Cover, 70x83 - 7.5 to 8.5kg or 15-17lbs Queen Bed Cover, 76x88 - 8 to 10.5kg or 19 - 21lbs King Bed Cover, 90x88 - 11 to 12.5kg or 22 - 25 lbs

What to expect! We do sell in grams (with lb conversion noted) with 250g or 1/2 pound (lb) skeins the minimum order. We make every effort to keep the yarn dye lot continuous if it is possible to do so. However, there may be some instantces where the colours do not match 100%. We offer 40 colour options - however, we can custom order a specific colour if required. Please note that custom orders have longer delviery dates. A reference guide is avaialable in the previous FAQ section "How Much Yarn Do I Need?"(https://www.urbansheepdesigns.com/faq)